Education
University of Houston, Cullen College of Engineering - Houston, Texas Graduation Date: Dec 2026
Bachelor of Science in Computer Information Systems, Business Administration Minor GPA: 3.70
Relevant Coursework: User Experience (UX) Principles, Fundamentals of Information Security, Application Development, Infrastructure and Networking, Information Systems Operations/DevOps, IT Project Management, System Analysis & Design, Database Design, Enterprise Applications, Information Visualization.
Experience
Entergy Services, LLC - The Woodlands, Texas Jan 2026 - May 2026
Compliance & Systems Support Analyst Intern
- Developed Power Apps with token-based password-less authentication and RBAC, with SharePoint list logging to track user identity, access attempts, and authentication outcomes for auditing.
- Created an Office 365 Group for 1,400+ employees and built a Power Automate workflow to maintain members data for access governance and group auditing.
- Built Power BI, Cognos, and Tableau dashboards using data validation and QA to support outages, metrics reporting, and IBM Maximo operations.
Oceaneering International, Inc. - Houston, Texas May 2025 - Aug 2025
IT RPA Analyst Intern
- Automated business processes using UiPath Studio and REFramework, saving 100+ hours through RPA development and CI/CD deployment.
- Created PDDs, UAT plans, and process flow diagrams; supported Agile, SDLC, and change management practices across teams.
- Applied systems thinking and a user-centered approach to analyze risks, train users, and document automation lifecycles.
University of Houston NSMIT - Houston, Texas Nov 2024 - Dec 2025
IT HelpDesk/Desktop Support (Part-time)
- Delivered IT solutions and performed ticket triage, endpoint support, and systems imaging, ensuring SLA compliance and policy adherence.
- Used Active Directory and Microsoft Entra ID to support user access, permission management, and identity-related troubleshooting.
- Leveraged Microsoft 365 and Power Platform to streamline support workflows and improve operational efficiency.
Projects
Updating Item Description & File Download - UiPath, Oracle PS, Excel, OneDrive Aug 2025
Saved over 90 hours and 3,000 manual clicks by automating 30+ steps across two projects, leading process analysis, design, and development using VB.NET for unattended RPA deployment using UiPath.
NSMIT 3D Printing Inventory App - Power Apps, Microsoft 365, Power Platform Feb 2025
Built a mobile-friendly SaaS solution with a Microsoft FX front-end and two SharePoint Lists back-end, replacing manual data entry with an automated interface.
Student Organization
Future IT Professionals (FITP) - Houston, Texas Aug 2024 - Present
Member & Professional Development Coordinator
AWS Cloud Club - Houston, Texas Jan 2026 - Present
Member
Honors and Awards
- FITP X BCO Tech Consulting Case Competition - 2nd Place: Spring 2025
- Dean's List: Fall/Spring 2022, Fall/Spring 2023, Fall/Spring 2025
Skills and Certificates
Certifications: Microsoft: SC-300, AZ-900; AWS Certified Cloud Practitioner; Tableau Desktop Foundations.
IAM & Enterprise Administration: Active Directory, Group Policy, Microsoft Entra ID, Microsoft 365, AWS IAM, RBAC, authentication, authorization, access management, MFA, SSO, access control, least privilege, identity lifecycle management, audit logging.
Cloud / Platforms / ITSM: AWS, Azure, Oracle, Power Platform, SCCM, ServiceNow, Jira, Trello.
Automation / Scripting / Data: Python, SQL, Bash, JSON, YAML, REST APIs, Postman, UiPath, GitHub, SSMS, DBeaver.
Network / Diagnostics: Cabling, OSI Model, Wireshark; IPv4, DNS; DHCP; TCP/IP, Ping; Traceroute; nslookup/dig; netstat.
Languages: Arabic, English.